{"id":685,"date":"2022-06-08T20:22:05","date_gmt":"2022-06-08T20:22:05","guid":{"rendered":"https:\/\/opalcollection-staging.azds.com\/opal-grand\/?page_id=602"},"modified":"2026-04-08T14:21:35","modified_gmt":"2026-04-08T18:21:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.opalcollection.com\/sunset-key-cottages\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div style=\"height:166px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"introduction\" id=\"introduction-block_a0bb1872cc7339c6725572ddc1c67f08\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-12\">\n                                                            <h1 class=\"introduction__title c-appeared \">Frequently Asked Questions<\/h1>\n                                                                        <div class=\"introduction__desc c-appeared\"><p>COMMON QUESTIONS ABOUT SUNSET KEY COTTAGES.<\/p>\n<p>Please contact <a href=\"mailto:info@sunsetkeycottages.com\" target=\"_blank\" rel=\"noopener\">info@sunsetkeycottages.com<\/a> and <a href=\"mailto:concierge@sunsetkeycottages.com\" target=\"_blank\" rel=\"noopener\">concierge@sunsetkeycottages.com<\/a> if in need of any assistance for your stay.<\/p>\n<\/div>\n                            <\/div>\n                            <div class=\"col-12 c-appeared\">\n                    <hr>\n                    <div class=\"introduction__row\">\n                                                                    <\/div>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Location<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_7d62fd28d2d1ad64485bff31c85ba60f\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What is the layout of the resort?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_01\">\n                                    What is the layout of the resort?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_01\"\n                                 aria-labelledby=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_01_title\"\n                                 data-bs-parent=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f\">\n                                <div class=\"accordion__details \"><p>Sunset Key Cottages is located on a private island off the coast of Key West, a 7-minute boat ride from our sister property, Opal Key. This idyllic escape consists of 40 private cottages along manicured pathways from the building, the Spa at Sunset Key, Flipper&#8217;s Poolside Tiki Bar, and Latitudes.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What are the hotel's room types?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_02\">\n                                    What are the hotel&#8217;s room types?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_02\"\n                                 aria-labelledby=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_02_title\"\n                                 data-bs-parent=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f\">\n                                <div class=\"accordion__details \"><p>Sunset Key Cottages offers unique one, two, three, and four bedroom cottages with garden, partial ocean, and ocean front views. Garden Views include patios overlooking the foliage, Partial Ocean Views overlook the land to the beach, and Ocean Front cottages overlook the ocean (some overlook the beach as well). Please see our <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/stay\/\" target=\"_blank\" rel=\"noopener\">Stay<\/a> page for more detail on each room type!<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What's the closest airport to the hotel?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_03\">\n                                    What&#8217;s the closest airport to the hotel?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_03\"\n                                 aria-labelledby=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_03_title\"\n                                 data-bs-parent=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f\">\n                                <div class=\"accordion__details \"><div id=\"acc-l-3\" class=\"panel\">\n<div>Key West International Airport (EYW) is about 4 miles away. If you have a vehicle, you have the option to self-park at Opal Key Resort &amp; Marina for a daily fee of $30 or to valet park at $40 a day.<\/div>\n<\/div>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"How do I get to the island?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_04\">\n                                    How do I get to the island?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_04\"\n                                 aria-labelledby=\"accordion-block_7d62fd28d2d1ad64485bff31c85ba60f_04_title\"\n                                 data-bs-parent=\"#accordion-block_7d62fd28d2d1ad64485bff31c85ba60f\">\n                                <div class=\"accordion__details \"><div id=\"acc-l-4\" class=\"panel\">The boat leaves Opal Key at the 15- and 45-minute mark of every hour from 6:45am to 10:45pm. It leaves Sunset Key&#8217;s dock on the hour and half hour (after 11 the boat runs by request).<\/div>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Amenities<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What's included in the resort fee?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_01\">\n                                    What&#8217;s included in the resort fee?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_01\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_01_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>The resort fee includes boat transportation to and from the resort, nightly turndown service, a daily Rise and Dine Breakfast Basket as well as a variety of other services. Click <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/policies-guidelines\/\" target=\"_blank\" rel=\"noopener\">here<\/a> for a complete list of what&#8217;s included.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"How do you make appointments at the spa?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_02\">\n                                    How do you make appointments at the spa?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_02\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_02_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>Whether you&#8217;re looking for a facial, massage, or a quiet space to slink way to, the <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/spa\/\" target=\"_blank\" rel=\"noopener\">Opal Spa at Sunset Key<\/a> is the ideal place to unwind. Call us at 305.292.5370 today to book your treatment.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What are the different Key West restaurants on property?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_03\">\n                                    What are the different Key West restaurants on property?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_03\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_03_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>For breakfast: <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/restaurants\/latitudes\/\" target=\"_blank\" rel=\"noopener\">Latitudes<\/a>, <a href=\"https:\/\/www.opalcollection.com\/opal-key\/restaurants\/lolitas-coastal-cocina\/\" target=\"_blank\" rel=\"noopener\">Lolita&#8217;s Coastal Cocina<\/a> (at Opal Key)<\/p>\n<p>For lunch: Latitudes, Lolita&#8217;s<\/p>\n<div>\n<div id=\"acc-a-3\" class=\"panel\">\n<p>For dinner: Latitudes, Lolita&#8217;s<\/p>\n<p>For light fare: Latitudes, <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/eat-and-drink\/\" target=\"_blank\" rel=\"noopener\">Flipper&#8217;s Poolside Tiki Bar<\/a><\/p>\n<p>Click <a href=\"https:\/\/www.opalcollection.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">here<\/a> to contact our restaurants directly. Reservations are required at Latitudes, so be sure to book a table via the <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/restaurants\/latitudes\/#booking-table\" target=\"_blank\" rel=\"noopener\">Book Now<\/a> button or call in advance!<\/p>\n<\/div>\n<\/div>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What kid's activities are available on our Key West family vacation?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_04\">\n                                    What kid&#8217;s activities are available on our Key West family vacation?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_04\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_04_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>In addition to Key West&#8217;s fantastic fishing, snorkeling and water sports, there are so many family <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/experiences\/\" target=\"_blank\" rel=\"noopener\">activities<\/a> on Sunset Key \u2013 from a game on our half basketball courts to jet ski tours in the Florida Keys. Looking for inspiration? Our hotel concierge is happy to make arrangements for family fun on your next Florida family vacation.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_05_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What resort activities are there?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_05\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_05\">\n                                    What resort activities are there?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_05\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_05_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><div>\n<div id=\"acc-a-5\" class=\"panel\">Of course, our beaches and pool are unparalleled settings to unwind in, but don&#8217;t forget about our two tennis hard courts if you&#8217;re looking to add a taste of fun competition to your Florida island getaway.<\/div>\n<\/div>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_06_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Is there a grocery store on the island?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_06\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_06\">\n                                    Is there a grocery store on the island?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_06\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_06_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>While there aren&#8217;t grocery stores on the island, we offer a grocery shopping service! Just email or fax us the list linked in your pre-arrival email 48 hours prior to arrival and we&#8217;ll have your cottage stocked and ready for you when you land. If you have further questions, please give our concierge a <a href=\"https:\/\/www.opalcollection.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">call or email<\/a> and they&#8217;ll be happy to walk you through the process!<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_07_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Can I do laundry on property?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_07\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_07\">\n                                    Can I do laundry on property?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_07\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_07_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>We offer dry cleaning services on property during the week (please note that we don&#8217;t offer dry cleaning services on holidays and weekends).<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_08_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Is daily housekeeping available?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc_08\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_08\">\n                                    Is daily housekeeping available?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_08\"\n                                 aria-labelledby=\"accordion-block_bf2aff7cb56b319152241a8377de4adc_08_title\"\n                                 data-bs-parent=\"#accordion-block_bf2aff7cb56b319152241a8377de4adc\">\n                                <div class=\"accordion__details \"><p>Yes, daily housekeeping is available. To request a specific time, please call the front desk or text us.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Reservations<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Is there an extra person fee?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_01\">\n                                    Is there an extra person fee?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_01\"\n                                 aria-labelledby=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_01_title\"\n                                 data-bs-parent=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n                                <div class=\"accordion__details \"><p>Yes, we charge an extra person fee of $100 per adult.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"How can I make, change, or cancel a room reservation? Restaurant reservation?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_02\">\n                                    How can I make, change, or cancel a room reservation? Restaurant reservation?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_02\"\n                                 aria-labelledby=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_02_title\"\n                                 data-bs-parent=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n                                <div class=\"accordion__details \"><p>Reserve a room at our Florida Keys luxury resort online or through our reservations department. Already made a reservation? Retrieve your booking details <a href=\"https:\/\/reservations.opalcollection.com\/all\/retrieveRes.asp\" target=\"_blank\" rel=\"noopener\">here<\/a>. For restaurant reservations, click <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/restaurants\/latitudes\/#booking-table\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>Sunset Key&#8217;s cancellation policy varies based on stay date and rate type (for instance an Advance Purchase rate has a stricter cancellation policy than most rates). Our deposit and standard cancellation policies are listed <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/policies-guidelines\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What time can I check in?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_03\">\n                                    What time can I check in?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_03\"\n                                 aria-labelledby=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_03_title\"\n                                 data-bs-parent=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n                                <div class=\"accordion__details \"><p>Check into our Florida Keys resort is at 4pm and check out is at 11am. Our front desk is staffed 24\/7.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Does the hotel have rollaways? Cribs?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_04\">\n                                    Does the hotel have rollaways? Cribs?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_04\"\n                                 aria-labelledby=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_04_title\"\n                                 data-bs-parent=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n                                <div class=\"accordion__details \"><p><span style=\"color: var(--color-text)\">Sunset Key Cottages does not have rollaways, but cribs and pack and plays are available based on availability.<\/span><\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_05_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Does the hotel allow pets in the rooms?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e_05\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_05\">\n                                    Does the hotel allow pets in the rooms?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_05\"\n                                 aria-labelledby=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_05_title\"\n                                 data-bs-parent=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n                                <div class=\"accordion__details \"><p>Sunset Key is a pet friendly hotel in Key West! Please note that there is a $100 per night per dog fee. Click <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/policies-guidelines\/\" target=\"_blank\" rel=\"noopener\">here<\/a> to see our full pet policy.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_06_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"How do I send an amenity to someone's room? Pay for someone's stay?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e_06\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_06\">\n                                    How do I send an amenity to someone&#8217;s room? Pay for someone&#8217;s stay?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_06\"\n                                 aria-labelledby=\"accordion-block_da3fc75979cc075e30bc11a75ac1f04e_06_title\"\n                                 data-bs-parent=\"#accordion-block_da3fc75979cc075e30bc11a75ac1f04e\">\n                                <div class=\"accordion__details \"><p>Purchase an OPAL <a href=\"https:\/\/www.prestostore.com\/store.php\/SunsetKey\/ct248492\/gift_cards\" target=\"_blank\" rel=\"noopener\">gift card<\/a> or amenity <a href=\"https:\/\/www.prestostore.com\/store.php?seller=SunsetKey\" target=\"_blank\" rel=\"noopener\">here<\/a>, in the links in our footer. Or contact the reservations department at least 24 hours prior to arrival to pay for all or part of a guest&#8217;s stay. Our staff will be happy to send you a Sertifi link so that you can submit your payment information securely and electronically.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Direct Booking Benefits<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_ab53418eabdfc98489fa0e25759fbd54\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Does booking direct on Sunset Key's website ensure I get the best rate?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_01\">\n                                    Does booking direct on Sunset Key&#8217;s website ensure I get the best rate?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_01\"\n                                 aria-labelledby=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_01_title\"\n                                 data-bs-parent=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54\">\n                                <div class=\"accordion__details \"><article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"cc7a3ce8-6488-46d8-803b-ca037ebe310c\" data-testid=\"conversation-turn-18\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"85cdd3c6-8188-4735-9f6a-27f3b0c108ba\" data-message-model-slug=\"gpt-5-thinking\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"275\">Yes, <a href=\"https:\/\/reservations.opalcollection.com\/sunset-key-cottages\/\">booking directly on Sunset Key&#8217;s website<\/a> always gives you confidence you\u2019re getting the best value. Many online travel agencies (OTAs) may advertise what looks like a lower rate, but that\u2019s often because they don\u2019t show associated fees upfront. Once the OTAs factor those in (usually at the last step in the booking process), the cost typically matches (or is more than) what you\u2019d pay by booking direct \u2013 except without the benefits that come with booking straight from the source.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"What other kinds of benefits do I get when booking directly with Sunset Key Cottages?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_02\">\n                                    What other kinds of benefits do I get when booking directly with Sunset Key Cottages?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_02\"\n                                 aria-labelledby=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_02_title\"\n                                 data-bs-parent=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54\">\n                                <div class=\"accordion__details \"><article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"a81249a2-53ac-46a9-a98a-ce07081001df\" data-testid=\"conversation-turn-20\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"60577ece-c0e3-4778-92f8-c272c8962ca1\" data-message-model-slug=\"gpt-5-thinking\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"258\">There are several advantages you miss out on when you don&#8217;t book direct, including:<\/p>\n<ul>\n<li><strong>Exclusive Offers<\/strong> \u2013 When you book through our website, you unlock exclusive offers you won\u2019t see on third-party sites. These specials add extra value to your stay, from savings on longer getaways and seasonal promotions to curated experiences you won\u2019t find anywhere else.<\/li>\n<li><strong>Access to More Availability\/Room Types<\/strong> \u2013 There are limits on the inventory sold through online travel agencies, so when you book directly, you\u2019ll find the widest availability and most access to every room type \u2013 making it easier to choose the perfect fit for your stay.<\/li>\n<li><strong>True Customer Service<\/strong> \u2013 From booking to checkout, you\u2019ll work directly with the people who know the property best. Our concierge and front-desk staff can tailor recommendations, handle special requests, and anticipate your needs to ensure every detail of your getaway is seamless, stress-free, and exactly the experience you\u2019re looking for. OTAs will never do that.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Is it easier to modify or cancel my reservation when I book direct?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_03\">\n                                    Is it easier to modify or cancel my reservation when I book direct?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_03\"\n                                 aria-labelledby=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_03_title\"\n                                 data-bs-parent=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54\">\n                                <div class=\"accordion__details \"><p>Absolutely. When you book direct, any changes or cancellations are handled quickly and personally by our hotel team or our dedicated Opal Collection reservations team \u2013 no middleman, no hassle. With OTA reservations, adjustments have to go through large centralized call centers that manage thousands of properties, which often means longer wait times and less flexibility.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"Is there a way to know I am booking direct versus via an OTA?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_04\">\n                                    Is there a way to know I am booking direct versus via an OTA?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_04\"\n                                 aria-labelledby=\"accordion-block_ab53418eabdfc98489fa0e25759fbd54_04_title\"\n                                 data-bs-parent=\"#accordion-block_ab53418eabdfc98489fa0e25759fbd54\">\n                                <div class=\"accordion__details \"><p>When booking online, always pay attention to the search results \u2013 and be on the lookout for scammy imitation sponsored ads from OTAs. Make sure the link points to the hotel\u2019s official domain (opalcollection.com\/sunset-key-cottages) or booking engine (reservations.opalcollection.com\/sunset-key-cottages), not a third-party site. And, when in doubt, start at the hotel\u2019s homepage or call the property.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Miscellaneous<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_7634cde68a112ae125d35608ac0b1dec\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_7634cde68a112ae125d35608ac0b1dec\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_7634cde68a112ae125d35608ac0b1dec_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"I'm getting married! Do you host weddings on Sunset Key?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_7634cde68a112ae125d35608ac0b1dec_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_7634cde68a112ae125d35608ac0b1dec_01\">\n                                    I&#8217;m getting married! Do you host weddings on Sunset Key?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_7634cde68a112ae125d35608ac0b1dec_01\"\n                                 aria-labelledby=\"accordion-block_7634cde68a112ae125d35608ac0b1dec_01_title\"\n                                 data-bs-parent=\"#accordion-block_7634cde68a112ae125d35608ac0b1dec\">\n                                <div class=\"accordion__details \"><p>Looking to get married on a private island? Say \u201cI do\u201d on Sunset Key at our oceanfront wedding <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/gather\/\" target=\"_blank\" rel=\"noopener\">venue<\/a>. Our event specialists can&#8217;t wait to help craft your perfect event!<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Location Amenities Reservations Direct Booking Benefits Miscellaneous<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-article.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-685","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Key West Hotel | Sunset Key Cottages<\/title>\n<meta name=\"description\" content=\"Have a question? Frequently asked questions and answers about The Sunset Key Cottages location, amenities, and reservations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Key West Hotel | Sunset Key Cottages\" \/>\n<meta property=\"og:description\" content=\"Have a question? 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