Policies & Guidelines
Credit & Debit Card Policy
Upon check-in, the credit or debit card used for booking must be the same card presented for payment, along with a valid photo ID upon check-in. In addition to any applicable deposit(s) which are disclosed at the time of booking, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds or returning availability or any fees or charges by your bank, credit card company, or institution because of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies to all reservations.
Resort Fee Inclusions
Our current resort fee inclusions:
- Access to Fitness Center, indoor and outdoor pools and hot tubs, tennis courts, and seasonal lawn games
- Unlimited local and toll-free phone calls
- Wireless high speed internet access
- Self-parking (Valet parking is available for an additional fee)
- In-room bottled water refreshed daily
- In-room coffee maker
- In-room safe
- Umbrellas for use during rain
- Pool towel service
- Sunscreen by the pool
- 24-hour access to the business center
- Chilled towels and outdoor poolside refreshments daily, including frozen non-alcoholic tropical drink samplers at 1pm, popsicles at 2pm (Seasonal)
- Shuttle to local beaches and downtown Portsmouth
100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity and no portion goes to any resort associate.
Age Requirement
Guests must be 21 years or older to reserve a room and check in.
Check-in & check-out
Check-in is at 4:00pm. Check-out is at 11:00am.
Guidelines & Etiquette
- Access to pool facilities are limited to registered guests of the resort.
- Private umbrellas and tents are not permitted.
- Personal audio/music devices are not permitted in pool areas or balconies.
- For safety reasons, coolers, ice chests, glass containers, grills and/or cooktops, or outside food and beverages are not allowed in the pool area.
- Food and beverage consumption in our lounge or restaurant is limited to food and beverage items purchased from the resort.
Parking
Parking is offered to patrons only. Applicable parking fees are disclosed to our overnight guests at the time of booking. Valet parking is available for an additional fee. On-premise parking is limited to in-house guests only. Trailers or boat parking is not permitted.
Dog Policy
We welcome well-mannered dogs 30 lbs. or less. Guests bringing dogs must always have them leashed when outside the guestroom and will be charged a non-refundable fee disclosed at the time of booking per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply, including pools, spa, and dining areas. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room or if you are, the dog must be leashed or crated.
Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.