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Frequently Asked Questions

COMMON QUESTIONS ABOUT REEFHOUSE RESORT & MARINA


Location

Reefhouse Resort & Marina is located on 17 acres of tropical island with four floors overlooking Key Largo Bay in Key Largo, Florida. Situated on the southern tip of Florida, the hotel features three on-site dining options, a full-service spa, and a marina available to guests.  

All traditional hotel rooms sleep four, with your choice of two queen beds or a king bed and sleeper sofa.  

Many suite-style rooms are also available, featuring either one- or two-bedroom configurations. Suites include a living area, full kitchen, and a furnished balcony.  

The resort also offers a penthouse suite, which includes a bedroom with a king bed, two bathrooms, a living area, full kitchen, and a private wrap-around balcony.  

Click here to see room options and availability. 

The Marina is just a short walk from the guest rooms, located in front of Gus’ Grille. 

Nearby Florida airports include Miami International Airport (MIA), located about 60 miles away, and Fort Lauderdale-Hollywood International Airport (FLL), which is about 85 miles away. We recommend renting a car or taking a taxi or another ride share service depending on where you’re traveling from.  

Amenities

On-site self parking is included in the resort fee.

For breakfast: Gus’ Grille 

For lunch: Gus’ Grille, Flipper’s Pool Bar 

For dinner: Gus’ Grille, Breezer’s Tiki Bar 

Coin operated, self-service laundry is available for guest use and located behind the lobby.

Fitness

Reefhouse Resort & Marina offers a fully equipped, 24 hour fitness center.

Reefhouse Resort & Marina features many amenities, including an outdoor pool (heated and cooled for optimal swimming), on-site spa, and full-service marina. We are conveniently located near John Pennekamp Coral Reef State Park and many other local attractions. 

Our proximity to the ocean also allows for easy access to water activities such as snorkeling, scuba diving, or a swim with dolphins. Learn more about local activities here.

Reservations

See our offers page for the latest packages and promotions at Reefhouse Resort & Marina.

Yes, there is an additional charge per night per person per room after the second guest aged 18 or older (extra person fees may vary based on room type).

Our reservations department would be happy to assist you with your room reservation. Guests can also access their reservation online here.

Check in starts at 4pm and check out time is at 11am.

Rollaways are not permitted at Reefhouse Resort & Marina, however, cribs and pack and plays are available upon request.

Reefhouse Resort & Marina welcomes well-mannered dogs. Room type and location restrictions may apply. Guests bringing dogs will be charged an additional fee per night, per dog (maximum of two dogs per room).

Please contact the front desk or reservations department at least 24 hours prior to arrival to send an amenity to a guest’s room or pay for all or part of their stay.

Direct Booking Benefits

Yes, booking directly on Reefhouse’s website always gives you confidence you’re getting the best value. Many online travel agencies (OTAs) may advertise what looks like a lower rate, but that’s often because they don’t show associated fees upfront. Once the OTAs factor those in (usually at the last step in the booking process), the cost typically matches (or is more than) what you’d pay by booking direct – except without the benefits that come with booking straight from the source.

There are several advantages you miss out on when you don’t book direct, including:

  • Exclusive Offers – When you book through our website, you unlock exclusive offers you won’t see on third-party sites. These specials add extra value to your stay, from savings on longer getaways and seasonal promotions to curated experiences you won’t find anywhere else.
  • Access to More Availability/Room Types – There are limits on the inventory sold through online travel agencies, so when you book directly, you’ll find the widest availability and most access to every room type – making it easier to choose the perfect fit for your stay.
  • True Customer Service – From booking to checkout, you’ll work directly with the people who know the property best. Our concierge and front-desk staff can tailor recommendations, handle special requests, and anticipate your needs to ensure every detail of your getaway is seamless, stress-free, and exactly the experience you’re looking for. OTAs will never do that.

Absolutely. When you book direct, any changes or cancellations are handled quickly and personally by our hotel team or our dedicated Opal Collection reservations team – no middleman, no hassle. With OTA reservations, adjustments have to go through large centralized call centers that manage thousands of properties, which often means longer wait times and less flexibility.

When booking online, always pay attention to the search results – and be on the lookout for scammy imitation sponsored ads from OTAs. Make sure the link points to the hotel’s official domain (opalcollection.com/reefhouse) or booking engine (reservations.opalcollection.com/reefhouse), not a third-party site. And, when in doubt, start at the hotel’s homepage or call the property.

Miscellaneous

Congratulations!We’re honored to be a part of your celebration. Reefhouse Resort & Marina offers a variety of indoor and outdoor event space options. Our sales team can’t wait to help you start planning your oceanfront wedding today. View our weddings page here.