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Frequently Asked Questions



We offer a variety of room and suite options for your unique travel needs including rooms, suites, and cottages. All cottages have porches and views of the canal and mangrove while all guest rooms have balconies and gulf views. Cottages have the added benefit of our grocery delivery service!


The Capitana Key West overlooks the Gulf of Mexico and is 2 miles away from Duval Street. We recommend biking or ubering downtown, just stop by the front desk to arrange bike rentals for the duration of your stay!


Key West International Airport is about 2.8 miles from the resort. While this hotel doesn’t provide an airport shuttle, our guest services team will be happy to organize transportation for you!


Whether you like to lounge by the pool or on a beach, we have you covered! The Capitana is one of the few Key West hotels with beach access. Since there’s a coral rock base, it’s not recommended for swimming, but our lounge beach is the perfect place to unwind with a view of the water.


Yes, breakfast is included at the Capitana Key West. Please click here to see the full list of what’s included in the resort fee.


Self-parking is included in the resort fee.


Continental Breakfast: El Rubi

Lunch & Dinner: McKee’s Tiki Bar, Latitudes at Sunset Key Cottages and Bistro 245 at Opal Key West Resort & Marina (off-site)

Grab & Go: Sundry Market

Please note that dining reservations are required at Latitudes.


Yes, we offer special holiday menus, packages, and seasonally inspired activities to celebrate the holidays at The Capitana.


No, you do not need to reserve a chair by our heated, salt water pool. Pool chairs at our Key West hotel are first come, first serve.


Yes, we offer self-service, coin operated laundry at the Capitana. Dry cleaning services are also available on weekdays.


Whether you’re looking to carouse on Duval Street, hit the waves for some deep-sea fishing or snorkeling, there are so many things to explore on your next Florida Keys vacation! Our hotel team can’t wait to help you plan your unique Key West vacation. We also offer access to a sun lounge beach!

Our fitness center with cardio and strength equipment is open 24-hours a day.



Yes, there’s a $30 extra person fee per person, per night after the second adult.


Reserve a room at our Key West hotel online or through our reservations department. Already made a reservation? Retrieve your booking details here.

The Capitana’s cancellation policy varies based on stay date and rate type (for instance an Advance Purchase rate has a stricter cancellation policy than most rates). Our deposit and standard cancellation policies are listed here.


Check into our Key West hotel is at 4pm and check out is at 11am.


Our resort does not offer rollaways, however we do have cribs, high chairs, and booster seats available upon request.


Our pet-friendly Florida resort welcomes well-mannered dogs 30 lbs. or less. Our pet fee is $100 per night, per dog. For more information on our dog policy please click here.


Please contact the front desk or reservations department at least 24 hours prior to arrival to send an amenity to a guest’s room or pay for all or part of their stay. Our staff will be happy to send you a Sertifi link so that you can submit your payment information securely and electronically.



Congratulations! We’re honored to be a part of your celebration. The Capitana offers the ideal accommodations for your intimate event options. Our sales team can’t wait to help you start planning your wedding today!