GUARANTEE / CANCELLATION POLICY:
Full deposit due 7 days prior to arrival. If you cancel after 4pm inside of 7 days prior to arrival the full deposit will be forfeited. For stays during holidays and special events a full deposit is due 30 days prior to arrival. If you cancel 30 days prior to arrival the full deposit will be forfeited.
TERMS AND CONDITIONS
A credit card is required to book a hotel reservation.
At check-in (4:00pm), the Front Desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. A State Tax of 7%, Occupancy Tax 5% and $40 nightly resort fee plus tax will apply to each reservation.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the rates or details of the reservation contains or resulted from a mistake or error.
Photos and renderings of guestrooms are representative of the general design and view of the rooms. The exact layout and view in any of the guestroom photos are not guaranteed.
Due to the limited parking available on the beach, large items such as trailers, boats, RV’s, jet skis, etc. cannot be accommodated. Please contact the resort prior to arrival for assistance in making alternate arrangements.
If you selected a reservation which includes a package please contact the resort prior to your arrival to confirm your dining reservations. Packages do not include gratuities. All packages exclude taxes, resort fee and gratuities.
Zota Beach Resort is a non-smoking resort.
CREDIT AND DEBIT CARD POLICY
The credit or debit card used for booking must be the same card presented for payment along with a valid photo ID upon check-in. In addition to the deposit(s) taken prior to arrival, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles all of your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds, or returning availability or any fees or charges by your bank, credit card company, or institution as a result of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies for all reservations.
The daily $40 resort fee provides every guest with:
- In-room bottled water (2)
- Wireless Internet
- In-room coffee
- Valet parking
- Pool towel service at the resort pool and hot tub
- Fitness Center
- Daily newspaper
- Business center for computing and printing needs
- Unlimited local calls and toll-free number access
- 100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity, and no portion goes to any resort associate.
Zota Beach Resort welcomes well-mannered dogs 30 lbs. or less. Guests bringing dogs must have them leashed at all times when outside of the room and will be charged a non-refundable fee of $100 per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply, including our pool deck, restaurants, and beach per city ordinance. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room, or if you are, the dog must be leashed or crated.
Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.