Frequently Asked Questions
COMMON QUESTIONS ABOUT OPAL KEY
Location
Opal Key Resort and Marina is located on the waterfront of Old Town Key West, one block from Duval Street and steps away from Mallory Square. The resort consists of the Main and Marina buildings. The bulk of our rooms and suites (located on either side of the pool), Bistro 245 (which overlooks the water towards Sunset Key), and the fitness center (by the main entrance) are in the Main Building. The Marina Building, which is steps away to from the Main Building, contains guest accommodations as well as meeting rooms. Parking is attached to the Marina Building on the Old Town side.
We offer Pool, Partial Ocean, Ocean Front, and Marina View accommodations with balconies and patios. Standard View rooms look towards the city of Key West and the property, Pool View rooms overlook the pool (which is in the center of the Main Building), and Marina View Rooms overlook the North Basin Marina towards the South.
Key West International Airport is about 3 miles away. Covered parking is available at Opal Key for a fee.
The hotel does not have a shuttle service, however, bell staff is happy to schedule a taxi for you at any time. We find ride share apps are the easiest way to get around the island.
The boat leaves Opal Key at the 15 and 45 minute mark of every hour from 6:45am to 10:45pm. It departs Sunset Key’s dock on the hour and half hour (after 11 the boat runs by request). Please note that dining reservations are required at Latitudes.
Amenities
The resort fee includes items such as sunscreen by the pool, fresh orange juice, and coffee in the lobby. Click here for a complete list of what’s included.
For lunch: Bistro 245
For dinner: Bistro 245
For light fare: Castaways, Sunset Deck
Click here to contact our restaurants directly.
Looking for inspiration beyond the pool and water sports in Key West? Our hotel concierge is happy to make arrangements for family fun on your next Florida family vacation.
In addition to the festivals of Key West, Florida Keys fishing and water sports, and Key West’s historical Old Town, head to the Pier to enjoy sunset views and talented performers!
We offer dry cleaning services through an outside service at a fee during the week (please note that we don’t offer dry cleaning services on holidays and weekends).
Fitness
Whether you’re looking to carouse on Duval Street, hit the waves for some deep-sea fishing or snorkeling, there are so many things to explore on your next Florida Keys vacation! Our hotel team can’t wait to help you plan your unique Key West vacation.
Our fitness center with cardio and strength equipment is open 24-hours a day.
Reservations
Yes, there’s a $20 extra person fee per person, per night after the second adult.
Reserve a room at our Florida Keys luxury resort online or through our reservations department. For restaurant reservations, click here.
Opal Key’s cancellation policy varies based on stay date and rate type (for instance an Advance Purchase rate has a stricter cancellation policy than most rates). Our deposit and standard cancellation policies are listed here.
Check into our Key West hotel is at 4pm and check out is at 11am.
Opal Key offers complimentary rollaways in accommodations with king beds. Cribs are also available based on availability!
Yes, Opal Key is a pet friendly hotel in Key West! Please note that there is a $100 per night per dog pet fee. Click here for more information on our dog policy.
Please contact the front desk or our reservations department at least 24 hours prior to arrival to send an amenity to a guest’s room or pay for all or part of their stay. Our staff will be happy to send you a Sertifi link so that you can submit your payment information securely and electronically.
Direct Booking Benefits
Yes, booking directly on Opal Key’s website always gives you confidence you’re getting the best value. Many online travel agencies (OTAs) may advertise what looks like a lower rate, but that’s often because they don’t show associated fees upfront. Once the OTAs factor those in (usually at the last step in the booking process), the cost typically matches (or is more than) what you’d pay by booking direct – except without the benefits that come with booking straight from the source.
There are several advantages you miss out on when you don’t book direct, including:
- Exclusive Offers – When you book through our website, you unlock exclusive offers you won’t see on third-party sites. These specials add extra value to your stay, from savings on longer getaways and seasonal promotions to curated experiences you won’t find anywhere else.
- Access to More Availability/Room Types – There are limits on the inventory sold through online travel agencies, so when you book directly, you’ll find the widest availability and most access to every room type – making it easier to choose the perfect fit for your stay.
- True Customer Service – From booking to checkout, you’ll work directly with the people who know the property best. Our concierge and front-desk staff can tailor recommendations, handle special requests, and anticipate your needs to ensure every detail of your getaway is seamless, stress-free, and exactly the experience you’re looking for. OTAs will never do that.
Absolutely. When you book direct, any changes or cancellations are handled quickly and personally by our hotel team or our dedicated Opal Collection reservations team – no middleman, no hassle. With OTA reservations, adjustments have to go through large centralized call centers that manage thousands of properties, which often means longer wait times and less flexibility.
When booking online, always pay attention to the search results – and be on the lookout for scammy imitation sponsored ads from OTAs. Make sure the link points to the hotel’s official domain (opalcollection.com/opal-key) or booking engine (reservations.opalcollection.com/opal-key), not a third-party site. And, when in doubt, start at the hotel’s homepage or call the property.
Miscellaneous
Looking to get married in Key West? Say “I do” at Opal Key. We offer a variety of wedding ceremony and reception options at our Key West resort. Looking for an oceanfront wedding venue? Celebrate on at the Pier, our private roofdeck venue, or say your vows from the deck of a catamaran. Planning a larger celebration? Book our ballroom which can accommodate up to 250 guests. Our event specialists can’t wait to help craft your perfect event!