Reservations Policy

RESORT FEE

A daily $35 resort fee covers the following:

Unlimited local and toll-free phone calls
Wireless high speed internet access
Fresh brewed coffee in the lobby
Fresh Florida orange juice in the lobby from 7 – 11am
In-room bottled water upon arrival and at checkout
In-room Nespresso coffee maker
In-room safe
Umbrellas and ponchos for use during rain
Pool towels for all water sports and activities
Sunscreen by the pool
Disinfectant wipes
Hand sanitizer and disposable masks
24-hour access to the business center and the fitness studio
Chilled towels, sunglass polishing, and poolside refreshments daily, including frozen non-alcoholic tropical drink samplers at 1pm, and popsicles at 2pm

100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity, and no portion goes to any resort associate.

PAYMENT POLICY

Full deposit due 7 days prior to arrival. If you cancel inside of 7 days prior to arrival the full deposit will be forfeited. For stays during holidays and special events a full deposit is due 30 days prior to arrival. If you cancel 30 days prior to arrival the full deposit will be forfeited.

PARKING

Opal Key Resort & Marina provides self-parking for $30 per day or valet parking for $40 per day. Please note the clearance height of the garage is 6’8″. We do not have parking available for oversized vehicles or trailers. Please check with us in advance to provide options.

CREDIT AND DEBIT CARD POLICY

The credit or debit card used for booking must be the same card presented for payment along with a valid photo ID upon check-in. In addition to the deposit(s) taken prior to arrival, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles all of your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds, or returning availability or any fees or charges by your bank, credit card company, or institution as a result of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies for all reservations.

ALCOHOL POLICY

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

AGE REQUIREMENT POLICY

Guests must be 21 years or older to reserve a room.

CHECK CASHING POLICY

Check cashing services are not available.

EARLY DEPARTURE POLICY

Early departures result in a charge of a full night’s room and tax. If during a minimum stay requirement period, guest will be charged for entire stay.

ENVIRONMENTAL POLICY

Opal Key Resort & Marina is dedicated to educating, promoting and encouraging our guests and staff to be ecologically conscious by reducing water and energy consumption as well as reducing solid waste.

ENVIRONMENTAL COMMITMENTS:

We encourage reducing solid waste efforts by placing recycling receptacles in our guest public areas and guest rooms
We participate in environmental projects to improve our community and educate our neighbors
We reduce water and energy consumption by participating in centralized, off-site laundry processing
We provide an area on the resort property for guests to recharge electric cars
We provide all guests with the option to re-use linen and bath towels

BEACH ACCESS AT SUNSET KEY COTTAGES

The beach at Sunset Key Cottages is available for guests at Opal Key Resort & Marina. The cost is $45 per person per day. The number of passes is limited and are sold on a first-come, first-served, basis, beginning at 8 am daily. Advance reservations are not available. Boat passes are required and may be obtained through Sunset trading gift shop. The gift shop also has a list of nearby beaches if Sunset Key is full.

POOL POLICY

For safety reasons, coolers, ice chests, glass containers or outside food and beverages are not allowed in the pool area.

FIRE SAFETY POLICY

The resort is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.

GIFT CERTIFICATE POLICY

To purchase or redeem a gift certificate, please contact the hotel directly.

PACKAGE HANDLING POLICY

Handling fees will be applied to packages both being sent to the property and being sent from the property. Please contact Guest Services at (305) 294-4000 for more information.

DOG POLICY

Opal Key Resort & Marina welcomes well-mannered dogs 30 lbs. or less. Guests bringing dogs must have them leashed at all times when outside of the room and will be charged a non-refundable fee of $100 per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply, including the restaurants and pool. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room, or if you are, the dog must be leashed or crated.

Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.

ROOM CONDITION POLICY

A damage recovery fee will be charged after check out if the room and/or its contents are damaged.

SMOKING POLICY

All guest rooms, guest room patios, balconies, and the pool area are non-smoking. In addition, the restaurant and bar areas, inside and out, are also non-smoking.

Policies & Guidelines